Conversational AI is replacing lenient back-office jobs like the general conversation to make humans engage in far dense works

Artificial intelligence has already made a significant impact on the service and production departments of the workplace. It is redesigning the industries and is transforming our economy. More than the front office works, the back office routines take a big part in shaping the company’s functionalities. From how we interact with brands as customers to how we carry out hiring processes and execute tasks, the concept of conversational AI is increasingly taking over the working system. Conversational AI is replacing lenient jobs like the general conversation to make humans engage in far dense works.

It is a fact that businesses run on effective conversations. The communication system is at the heart of workplace productivity and user experience that ensures a dynamic conversational flow to drive and weave the routines. While a lot of people in the tech circle get caught up in the latest hype around artificial intelligence and machine learning, the concept of conversational AI is also taking centre stage. From office blocks to cafeteria, desktop PCs to mobile devices, phones and faxes to messaging and collaboration apps, local colleagues to global teams, how we communicate have fundamentally shifted over the past few decades. The so-called traditional face-to-face connections are being replaced by virtual and communication tools.

As digitisation took over the office space, it is time to adapt to the disruptive trends that enable digital conversation methods. Conversational AI is the set of technologies behind automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. The best part about conversational AI is that it can communicate like a human by recognising speech and text, and also understands the intent, deciphers different languages and responds in a way that mimics human conversation. Each line of business including sales and marketing, and Human Resources (HR) or support are improving their interaction and conversation flow through digital means. 

Conversational AI at sales and marketing 

Conversational marketing is one of the most effective means to deliver a brand directly to people. Fortunately, AI has the power to make brands more human, and engage with consumers on a more personal level. Conversational AI devices like chatbots are promoting marketing and sales by availing 24x7 communications with customers. A report suggests that more than 90% of the consumers communicate with brands through messages. Chatbots comes with a lot of advantages. It can automatically reply to common questions and queries from consumers in real-time. Chatbots can extract the content from the website and reply to a broad range of complications. Not only can chatbots do more typical top-of-the-funnel work, but they can also actually lead sales calls and allot time for meetings. 

Besides, AI email assistants also function to strengthen the communication between brands and consumers. These sales assistants amplify the sales team’s capabilities and create opportunities from leads that would have otherwise remained dormant. Conversational AI also acts as AI messengers to enable automated conversations. The AI messengers provide personalised recommendations for consumers and educate customers to know more about the brand. 

Conversational AI at HR

Conversational AI in the HR department is something that sprouted during the pandemic. Chatbots are familiar in the sales and marketing space, but employing conversational AI in HR is something unique and different that happened due to a lack of communication sources. When the Covid-19 pandemic broke out in 2019 and stagnated the workflow in the following year, conversational AI was used to automate employee helpdesk. With leave, attendance, payroll and employment details setting the bat with higher volumes, there has been a tactical shift in employees interest towards newer AI chatbots offerings such as health, well-being, conversation enabled meeting, performance, remote knowledge repository access.