The advancements in artificial intelligence technologies are now in full swing and chatbots are a distinct development on a tremendous wave of progress. Chatbots are not a new idea, it dates back as far as the 1950s when Alan Turing asserted that machines can reply intelligently.
Today, the increase of online messengers – Facebook, WhatsApp, Slack, Skype, among others – opens the way to virtual chatbots that mimic human conversations for solving a different number of tasks and are becoming progressively in demand.
These chatbots can save businesses’ precious time and efforts by automating customer support. When traveling around the market predictions reports, it’s found that more than 85% of customer interactions will be handled without a human by 2020.
Now let’s take a tour to the top 6 chatbots that can have an impact in 2019.
Created by tech giant IBM, Watson Assistant is one of the most advanced AI-powered chatbots in the marketplace. Unlike others, it has been trained when to search for an answer from a knowledge base, when to ask for clarity, and when to guide users to a human agent. Watson Assistant can operate on any cloud structure, enabling organizations to bring AI to their data and applications wherever they are.
Rulai is an AI-assisted chatbot, designed to provide enterprise-level total solution and empower businesses. Supported with deep learning-based natural language understanding and adaptive multi-tasking skills, Rulai can track the context of a conversation, envisage user behavior, apprehend customer preferences, decide what and when to take actions, switch to various tasks, and ask customers for more clarification. It integrates most messaging channels, customer service software, enterprise business software, and cloud storage platforms.
Backed by natural language processing (NLP) technology, Inbenta’s chatbot utilizes machine learning and its own NLP engine to find out the context of each customer conversation and accurately answer their questions. The InbentaBot leads the industry in conversational AI and transactional intelligence and offers a dialog manager that enable users to create custom conversation flows and paths. Inbenta’s chatbot can also escalate the conversation to the appropriate support agent when it understands that the companies’ customers need to talk to a human representative.
Bold360 is a customer chat engagement and artificial intelligence software designed to assist brands by providing companies the understanding of their customers’ intent without the need for keyword matching. It also offers businesses to learn how to deliver the most accurate answers to their potential users. The major thing making Bold360 a perfect chatbot is its conversational AI that can decipher the complex language, remember the context of an entire conversation, and retort to customers with natural responses.
Vergic, a leading software platform, offers an AI-assisted chatbot, especially, designed for businesses that can help them as their first line of customer support, handle transactional chats, and transfer more intricate problems to their actual customer service representatives. Its Vergic Engage Platform enables site owners and customer service agents to engage with individual customers, prospects or visitors online in real-time through chat, co-browsing, and video. With the help of NLP and natural language understanding, Vergic can also perform sentiment analysis, share documents, highlight pages, manage conversational workflows, and report on chatbot analytics.
LivePerson’s AI chatbot service BotStudio allows businesses to build chatbots from scratch, without any coding knowledge. Its analytics dashboard can track metrics like real-time sentiment, bot conversation time, bot containment rate, total conversation time, average order value, and bot contained sales. With these metrics, companies will get access to grasp the impact their chatbot has had on their business’ bottom line. LivePerson automates almost every industry’s messaging conversations and integrate with most messaging channels like a company’s website, SMS, Facebook Messenger, mobile app, Apple Business Chat, WhatsApp, and Google AdLingo.