Understanding the importance of cloud telephony and what it means for businesses.
Cloud telephony defines as a technique used to deliver telephone applications on the cloud as a hosted solution. This technique is rapidly growing and taking the market by storm. Typically, cloud telephony serves as a tool for automation of the business phone system, eliminating the need of a receptionist or manual handling of business calls. As manual customer call handling can affect a brand image as humans are prone to errors, using cloud telephony reduces these challenges, even enabling organizations to make and receive various calls and SMS simultaneously without any additional infrastructure.
Cloud Telephony substantially offers the smartest way to manage business calls at a global level without compromising on quality and cost. It is not a new concept within the corporate world, but it has garnered a lot of interest in recent years. Businesses majorly favorited cloud telephony thanks to its affordability, cloud-based nature, 24/7 availability, multi-tasking, data security, employee performance monitoring, simplifying internal communication, and easy customization, among others.
Gaining High Returns with Cloud Telephony
Cloud telephony has the potential to reshape the entire communication system businesses make and implement. It enables them to take and make calls from any device. With the help of virtual phone numbers, decision-makers can access all functions, hear voicemails, view caller details, and more from wherever they are. They can also use the same phone number to take calls on multiple lines, creating only one identity of their firm, regardless of how many branches, departments or employees a company contains.
Shifting business calls to Cloud Telephony will allow organizations to have more precise control and access to both the connected devices and valuable data. Significantly, this system hosts a company’s communication system on the cloud, which was previously positioned inside the company’s premises. Through this, an organization can connect to customers using an online portal that facilitates all the communication processes on a few clicks, including dialing, receiving, routing and monitoring.
Cloud telephony systems also store all call-related data on the cloud, which provides a business owner or manager to access call data from anywhere. As everything will be on the cloud, scaling calls will not require extra infrastructure or manual labor, giving businesses a boost and increasing customer base alike. This cloud-enabled telephony system lets businesses to easily manage additional calls by routing the number and adding extensions, in just a click.
As business phone numbers once are hosted in the cloud, they can be accessed from anywhere, and the data stored there moves along with users wherever they go. On top of the traditional on-premise solutions, the cloud-hosted call systems will ensure a user-friendly interface, with a steady look and feel across multiple platforms.
Comprehensively, cloud telephony lets users have full control over the extended call forwarding. It also allows system administrators to make changes to certain features like Auto Attendant and Ring groups.