The Role of IT is Critical in Achieving Digital Transformation and Business Success

The role of IT plays a unique perspective in embracing technology and moving the company to a progressive future

In the modern world, companies are heading towards a do-or-die situation. Yes, I’m talking about the digital transformation that we are undergoing now. Business organizations are put in a hectic spot to either embrace technology to make it big or head towards a roadblock. But transformations are not simple, they take time and people should be ready to adopt them. In that way, the role of IT is at the center of attraction in any business company. The IT team, more than any other business team has a unique perspective of the fast-evolving technology landscape and leads the company towards a progressive future.

 Digital transformation is not something that is confined to IT teams, but fortunately, they play a big role in initiating and maintaining all the changes. At some stage, IT teams are responsible to deliver the disruptive trends to other departments and make good use of them. The critical pain point is that digital transformation is not always successful. According to an IDC prediction, around 70% of the digital transformation initiatives might fail. Henceforth, company executives put their belief on the role of IT teams to prevent the efforts from draining through the gutters. The role of IT teams in the organization has evolved over the decades, as its influence on innovation and competitiveness ebbs and flows. Today, IT teams once again find themselves critical to business success. They have the biggest responsibility to align business operations in the same line as disruptive trends and make use of the technology. Emerging digitization and the ubiquity of cloud architecture have defined a new way of working in IT teams, shifting the focus of the CIO and the IT department towards integration, data, analysis, innovation, digitization, security, and privacy. In a nutshell, IT teams are leading the changes along with company CEOs.


Moving to a hybrid environment

Digital transformation is not just involving technology at every end, it relies more on understanding the business journey and deploying devices to support those business operations. Plenty of businesses currently operate in a hybrid environment by using the cloud, predictive analytics, chatbots, etc. The role of IT teams is to straddle the new and old such as optimizing and updating current systems while managing the modernization of legacy IT and deployment of new technology. 


Enhancing mobility and customer engagement

One of the major things that digital transformation brought into business radar is the digital services that people didn’t enjoy before. With the help of big data, analytics, and mobility, business organizations are creating a highly personalized user experience that is available in real-time. This digital shift will leverage many benefits in revenue bases and provide a positive relationship with customers. Business companies can make it big if IT teams take up the leadership role and drive the transformation through fruition.


Taking automation along the pathway

While digital transformation is a must-have change in the modern world, automation goes hand-in-hand with the shift. Automated processes are faster, more efficient, and produce fewer errors when they are configured correctly. As business organizations use automation in many ways, it has now become a part of IT teams. Automation is easing the role of IT teams to spend their time and energy on implementing digital transformation strategies while also dealing with existing systems.