World’s Top 10 Best Contact Center Solution Providers in 2020

Cover Story : CCT Solutions

World’s Top 10 Best Contact Center Solution Providers in 2020

The customer experience is of utmost importance to the objectives of any modern contact center organization. Many forward-looking businesses understand the limitations of conventional communication channels, as a result they are turning to an omnichannel contact center that provides a comprehensive view of the entire customer journey. In an interview with IndustryWired, Uwe Kreuter, CEO of CCT Solutions, an omni-channel contact center solution provider, shares how the company is enhancing customer experience.


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World’s Top 10 Best Contact Center Solution Providers in 2020

Digital Version

Business Profiles

Aceyus: Transforming The Contact Center Industry Through Innovative Client First Solutions

Aceyus is a leader in the customer experience platform space with the foundation of contact center data at its core. The company aims to provide better customer satisfaction, omnichannel data, and employee engagement, by integrating a number of other systems. Since its inception, Aceyus has aimed to provide the value and insight needed so that every customer is willing to be a reference. The company commits to this goal even today as it did 18 years ago.

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Avaya: Creating Innovative Customer Experiences with Modern Communication Solutions

Businesses are built on the experiences they provide, and everyday millions of those experiences are created by Avaya. The company’s open, innovative solutions enhance and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. Empowering its customers to grow in the Experience Economy, Avaya is committed to innovation, partnership, and a relentless focus on what’s next.

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Eupraxia Telecom: Providing Enterprise Grade Telecom Features with Cloud Telephony Interface

Eupraxia Telecom is a 9-year-old company and most of the core team members are ex telecom members. The company specializes in Cloud Telephony and provides a single number solution. The team members at Eupraxia Telecom are all from large corporates and have worked on enterprise-grade telephony solutions which cost a few million to setup and run. As a pioneer in Cloud Telephony Application Interface, Eupraxia Telecom enhances the telephony experience of organizations aiding them to improve efficiency in their area of work

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Primo Dialler: Delivering Hosted Dialler Solutions to Help Call Centres Improve Efficiency

Primo Dialler is a provider of powerful call centre solutions including predictive dialler and PBX solutions. With its own in-house development team, the company can customise the software in a variety of ways to improve its customers dialling performance. Backed by a knowledgeable support team which is available 24/7, Primo Dialler can get customers up and running quickly and help them to get the most out of their dialler.

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Remote Team Solutions: Delivering Virtual Staffing Solutions to Empower Businesses’ Workforce

Remote Team Solutions is an employee management, recruiting and human resource platform. The company specializes in building great teams for great companies and assists them to have an extension of their team in Mexico for a seamless access to excellent talent while saving more than 60% costs into employee management. Remote Team Solutions builds a great place to work where the company makes sure all of the talented staff is motivated, happy, doing a great job, and well remunerated.

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Task Papa: Enabling Businesses to Gain Operational Efficiency with Virtual Assistants

Task Papa a provider of dedicated virtual assistants (VAs), specializes in Admin services where its Admin VAs can take care of almost anything which does not require specialized skills like coding, accounting, etc. They are pre-qualified to take care of admin tasks like making/receiving calls, managing emails, managing social media postings, internet research, creating/managing/cleaning databases on MS office or different CRMs, calendar management, and more.

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Trends and Technologies: Achieving Tech-Enabled Service Excellence with Trailblazing Solutions

Trends & Technologies, Inc., also known as Trends, is a technology leader in the commercial community, ushering its clients into the digital future. Through its full complement of services, the company aims to empower its business partners with the tools they need to thrive in a constantly shifting technology landscape. Trends commits itself to ensure the clients’ success through end-to-end support provisioned by its highly qualified team.

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Custom Call-Center Solutions for Challenging Times and Beyond

Westpark Communications is a US-based live customer-service call center. Since its inception in 1968, the company has served its clients with distinction. Westpark offers 24/7/365 services to national and international clients from all types of industries. A certified woman–owned business as designated by the Women’s Business Enterprise National Council (WBENC), Westpark focuses on delivering customized service and offers a full suite of communications solutions. Westpark can tailor any service to meet its client’s needs.

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XACT: Powering Businesses’ Customer Support Dynamics with Innovative Solutions

XACT is a full-service contact center agency located in Orlando, Florida. The company offers exemplary services in inbound and outbound telephone support, email management and webchat assistance for businesses from coast-to-coast. The company also infuses its dedication to client satisfaction with its unmatched professionalism to help streamline business solutions allowing companies to operate within a budget. XACT strives to be the leading provider of customized, integrated telecommunications support services by combining innovative solutions.

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