Customer Service AI Chatbot Turns Rude and Bashes Delivery Company

AI-powered customer care chatbot for worldwide delivery DPD used profanity, made a joke, and wrote poetry about how worthless it was.

[{"selector":"#anim-8cef586c-e1da-491d-a8b1-976e89415b6e","keyframes":{"transform":["translate3d(-120.13652%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10cbfbde-7620-4c7c-a0c3-7f0cdf78ce2c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-953e4336-2cde-4daa-a3f5-b541d5cecebf","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

It also referred to the company as the "worst delivery firm in the world" after being prompted by a dissatisfied client.

[{"selector":"#anim-20406e27-e7dc-48c6-a294-f7d887c970c1","keyframes":{"transform":["translate3d(-129.96109%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-72e38c55-5999-45bf-93cd-694d151c79a3","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-abfb5dd6-0b51-49c9-a475-239fbd61189a","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

According to his website, Ashley Beauchamp, shared screenshots of the chat interaction on X on Thursday, the same day he mentioned the exchange in a remark.

[{"selector":"#anim-3f2a6e0b-f216-4f2b-b8b8-26ab4132f37d","keyframes":{"transform":["translate3d(-119.73685%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ab747a48-10de-4fd4-b890-86ba9da6d269","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a008eea6-d323-409b-b297-dc7c38e28912","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

Beauchamp then instructed the chatbot to create a poem about a useless chatbot, swear at him, and criticise the firm, which it did.

[{"selector":"#anim-30ac5edd-8873-468f-9e55-f4eea993ac82","keyframes":{"transform":["translate3d(-126.96629%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b4cd341b-e6ae-44e8-a08a-409c6e8fc8b6","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9c8f65dc-6cb8-45f2-9431-90ff113f8556","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

The bot dubbed DPD the "worst delivery firm in the world" and wrote in its poetry, "There was once a chatbot called DPD, who was useless at providing help."

[{"selector":"#anim-e1be2765-2067-494a-939b-f7dcde8c94c4","keyframes":{"transform":["translate3d(-124.10072%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d495fe6b-cb0a-4348-a1f9-07c663e63010","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-84348686-0b1d-4720-ac71-94c37bd240c3","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

Customer Service AI Chatbot Turns Rude and Bashes Delivery Company

AI-powered customer care chatbot for worldwide delivery DPD used profanity, made a joke, and wrote poetry about how worthless it was.

It also referred to the company as the "worst delivery firm in the world" after being prompted by a dissatisfied client.

According to his website, Ashley Beauchamp, shared screenshots of the chat interaction on X on Thursday, the same day he mentioned the exchange in a remark.

Beauchamp then instructed the chatbot to create a poem about a useless chatbot, swear at him, and criticise the firm, which it did.

The bot dubbed DPD the "worst delivery firm in the world" and wrote in its poetry, "There was once a chatbot called DPD, who was useless at providing help."

Read more stories.