Conversational AI

Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. This makes every interaction feel unique and relevant, while also reducing effort and resolution time. Conversational AI systems are computer systems that can communicate with people in ways that feel natural, solve problems, and get smarter over time. Here is the list of conversational AI startups:

Uniphore: global conversational AI Technology Company that enables businesses to deliver transformational customer service across touchpoints. Drive real-time contextualized engagement with customers to increase CSAT and NPS. Empower enterprise sellers with emotional intelligence to improve closure rates. This Indian company is funding $220.9M.

AISERA: Aisera is the industry’s first artificial intelligence-powered IT service management platform, automating service desk resolutions through an all-in-one conversational platform. Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations. This USA company is funding $90M.

Hugging Face: Hugging Face is a social AI who learns to chit-chat, talks sassy, and trades selfies with users. This company first built a chat app for bored teens that provides open-source NLP technologies. From its chat app to this day, Hugging Face has been able to swiftly develop language processing expertise. This France company is funding $60.2M.

Shelf.io: Shelf.io companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. The company's platform supports virtual assistants that can help customer service agents answer questions and carry out tasks for customers more efficiently. This Ukraine company is funding $60M.

Cognigy: Cognigy is an enterprise software provider for Conversational AI automation. It is the leading Enterprise Conversational AI Platform for customer & employee support process automation. It enables enterprises to have natural language conversations with their users on any channel webchat, SMS, voice, and mobile apps. This German company funding: $54M

Dixa: Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Dixa is conversational customer engagement software that connects brands with customers through real-time communication. This Denmark company is funding $52.9M.

Dialogflow: It is a conversational user experience platform enabling natural language interactions for devices, applications, and services. Developers can use Dialogflow services for speech recognition, natural language processing, and conversation management to quickly and easily differentiate their business, increase customer satisfaction and improve business processes. This USA company is funding $8.6M.

Hi Marley: Hi Marley is built by people who understand and love insurance. It is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation. This USA company is funding $41.7M.

Rasa: Rasa automates conversational customer experience at scale. It builds the standard infrastructure layer for conversational AI. It supplies the standard infrastructure for conversational AI, providing the tools required to build resilient contextual assistants. This USA company is funding $40.1M.

Pypestream: Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure, and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging. This USA company is funding $38M.