Augmented Reality and Virtual Reality Field Service Applications

Customer satisfaction is crucial for organisations across all industries to expand their business. And for companies that offer after-sales services, delivering amazing customer service is one of the best ways to achieve it. The typical operations of field service management consume enormous time. But with the advent of new technologies such as the internet of things (IoT), augmented reality (AR), and virtual reality (VR), the traditional practices of field service are changing.

Augmented reality and virtual reality field service applications substitute massive operator manuals and handheld devices with better user experience and hands-free operation abilities. It is because AR and VR devices make necessary information easily accessible when required. AR-and-VR-based wearable devices boost technicians' efficiencies in offering field services. Besides, there are several use cases of AR and VR in field service management.

Let's explore how AR and VR impact the field service management industry:

Improve Service Operations

Augmented reality and virtual reality aid field service organizations by offering a detailed digital visualization of the asset and the steps required to advocate malfunctions, reducing time to train new staff. Leveraging AR/VR in field service operations reduces the skill gap between newer and senior technicians or engineers, enabling real-time knowledge transfer between them. AR/VR devices enable remote diagnosis and repair while minimizing travel costs and dependence on skilled technicians to be onsite. Besides, these devices boost service operations by increasing technical response time and return to service time via remote work order resolution.

Assess to Procedures

Training employees is essential for any business that values a competent workforce able to efficiently follow procedures and processes. But, training an employee can be costly and may require more time to train new employees. It minimizes a company's capability of responding to staff shortages and skill gaps. The implementation of AR/VR technology for the on-job training program may help in the fast development of skills and better retention of training information that is likely to make the workforce proficient at handling their job results better.

Remote Troubleshooting

AR/VR is accelerating the process of troubleshooting. It helps in diagnosing the issues in less time. And when an engineer requires some help, a senior could easily help over a live video from any part of the world.

An AR/VR content library can also be built to deliver all the important repair data through the augmented reality and virtual reality platforms. This helps the technician/engineer to understand the issue quickly, reduce error rates, omit downtime and reduce operational costs to a great extent.

Product Assembly

The use of AR/VR wearable simplifies the complex process of assembly and disassembly of parts. Detailed information could be provided to the engineer in a graphical form for an easy and quick understanding of a complicated assembly process. It can guide with step-by-step directions via an AR/VR headset for quicker resolution.

Displays Real-time Data

AR/VR helps enable a field service technician to view real-time data of the equipment for servicing, remote partnerships, and support from an expert. This helps in the timely resolution of problems.