Top Pivotal Trends in the Contact Center Industry
Change is a constant trend. Businesses are already changing at a relatively faster pace than it was…
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Contact Center as a Service (CCaaS): Why It is Worth Investing in?
How can Contact Center as a Service help businesses? Contact Center as a Service significantly provides…
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Delivering Improved Customer Experience with Next Generation Contact Center
In today’s high-touch, connected world where information spreads instantly, customer expectations…
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Ozonetel Launches AI-Powered WhatsApp Solution for Call Centers
Enables companies to build multi-lingual WhatsApp Bots to quickly resolve customer complaints Ozonetel,…
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How Cloud Solutions Can Help Navigate Contact Center Operations Impacted by COVID-19?
COVID-19 has disrupted various businesses including contact center operations. How the cloud will help…
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