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The dynamic technological transformation across industries is a sign of a new automated world, where technologies like artificial intelligence and big data will yield maximum productivity at reduced costs. Organizations are transforming their IT and development operations and this helps in continuous analyzing and processing of data clouds to get business insights. The data insights help understand new trends and provide build customer-experience. Automation is a necessary step towards business growth and adopting Robotic Process Automation (RPA) is an intelligent move towards automation. A 2017 Deloitte report states that 53% of the organizations had embarked on their RPA journey. This indicates that since 2017, there has been a huge growth in acceptance of automation and implementing RPA in business operations.
RPA reduces the workload on human employees by enabling automation of all mundane and repetitive tasks. RPA can be used to automate infrastructure and workflow, reduce the burden on humans, integrate back-office processes, and data transfer and processing. RPA is a fuelling agent for digital transformation and it makes business operations easier and faster. RPA provides big data analytics, which is capable of analyzing data chunks, to arrive at business insights. Further, these insights can be studied by the enterprise to predict outcomes, track market trends, and get an idea about their performance. Timely data analysis can also detect threats and cybersecurity breaches.

Prepare to Implement RPA

Change is often accepted with suspicions, especially when it is linked to automation and artificial intelligence since there is an amount of fear looming over them. Hence, business ecosystems are afraid to accept a technology like RPA. Organizations believe that RPA will change the work culture, which is totally true, and therefore, the change should be slow, not sudden. Companies should prepare themselves for the RPA transformation.

  • It is imperative for companies to have transparent communication with their employees regarding RPA and its implications on the workflow. The company should explain to the employees how RPA will transform business outcomes, ease the workload, and provide an opportunity for upskilling and reskilling. The employees should be a part of RPA implementing strategies, which will enable them to understand its importance. This communication process should be consistent and continue even after the implementation of the technology.
  • A company can cross-train or upskill its employees and train them to use RPA technologies. Training the trainers is an essential step to reduce confusion while using RPA models. Implementation of  Robotic Process Automation does not involve highly intense and sophisticated technologies and hence, it is easier to pick up by the employees.
  • The advent of automation is greeted with apprehensions like the fear of losing jobs. The company should be responsible enough to make its employees understand that this notion is not correct. Adopting RPA will in fact make new roles and opportunities available. RPA takes up repetitive tasks like organizing and collecting data which in turn enable employees to focus on more rational and skilled tasks. The organizations will have to reconfigure remaining high-skilled tasks among their employees.
  • While implementing RPA, it is necessary that the company understands its purpose and business goals to generate better revenue. The company should also implement bot management and continuous monitoring systems for better visibility of the RPA processes.

Go Get It!

RPA implementation is a critical step towards digital transformation and enhancing business growth. The process of adapting RPA should be done at a slow pace so that its appealing to employees. Taking small steps will reduce resistance from the workspace and ensure that there is enough time to adjust to the new work culture. According to The World Economic Forum report, 50% of all employees will need reskilling by 2025. This proves that RPA implementation is pivotal for all organizations and it is a baby step towards bigger transformation and business agility.