Contact Center

Primo Dialler is a provider of powerful call centre solutions including predictive dialler and PBX solutions. With its own in-house development team, the company can customise the software in a variety of ways to improve its customers dialling performance. Backed by a knowledgeable support team which is available 24/7, Primo Dialler can get customers up and running quickly and help them to get the most out of their dialler.  

Primo Dialler does not believe in ordinary. The company likes to go that little bit extra and designs its hosted dialler solutions to be the best. The company’s secure platform is used by thousands of users around the world.  Its aim is to develop a long-term relationship with people and provide them with the expertise they need to make their call centre operate to the optimum level.  

Having owned call centres, the company’s founders understand their target market and pain points. With that in mind, they designed a software which could help call centres to improve the way they operate to bring down the costs associated with telecommunications. Another concern which Primo Dialler identified was with lack of support. Therefore, one of its key selling points was to provide free knowledgeable support which is available 24/7 to help its global client base.  

With the creation and improvements in the new software, Primo Dialler is extremely adaptable, helping its developers to integrate with various offerings. This helps create telecommunications which are designed for the users rather than a one size fits all approch.  

An Industrious Leadership  

Abdul Kawsar, Head of Sales at Primo Dialler, is a knowledgeable entrepreneur, a great people’s person and an excellent problem solver. His expertise includes, call centre, technology and software, financial services, claims management, telecommunications and more.   

Abdul says the company’s founders previously owned a call centre together and one of the problems they had at the time was with the telecommunications. At this point in time, they had to shell out massive amounts of money for a physical PBX and dialler solution.  

This was their eureka moment and they quickly moved into telecommunication providers with another company. Upon working for another dialler company they felt there was still room for improvement and the desire to provide a powerful yet cost-effective solution led them to start Primo Dialler.  

Creating Seamless Contact Centre Solutions  

Having amassed the knowledge of the workings of a call centre, Primo Dialler knows exactly what call centres require to improve the way they operate.  

With new features being developed all the time including one of the first call centres to launch a dedicated mobile app, the company believes that innovation can help improve its offering, help its clients and drive the industry forward.  

The mobile app can also allow users to work remotely with just a mobile phone. This removes the need to have equipment such as a PC, monitor and headset. With the recent lockdown, this has benefitted many clients and allowed them to continue to dial, saving hundreds of jobs.  

New Technologies Improve Customer Service  

Disruptive technologies are fantastic for the tech industry. They allow Primo Dialler to develop its offering and improve the software it offers. The company is always looking to improve and provide a better customer experience.  

For example, using AI, Primo Dialler can develop its dialler to work out the best time to call data based on past information. This improves the company’s software and increases the customers' answer rate.  

Bespoke Developments Enable Innovation  

Primo Dialler has an in-house development team which can develop custom features for its software or integrate with other software such as CRMs. When the Covid-19 lockdown happened, the company’s development team responded by customising the software to become more mobile-friendly. This allowed users to work remotely by using just their mobile phones, helping to keep its customers working and saving hundreds of jobs across the world.  

Succeeding Strategically over Challenges  

Speaking over challenges, Abdul says, in comparison to a lot of other dialler providers, Primo Dialler is relatively new to the marketplace. One of the first challenges the company recollects was to establish itself in the marketplace and make sure its software was up to the high industry standards.  

There were some teething issues in the early days (as with most new software). However, Primo Dialler ironed them all out and is currently competing with dialler providers across the globe. The company has customers in over 61 different countries worldwide.  

Invaluable Client Feedback  

Primo Dialler believes in delivering round the clock complete support to ensure its clients’ business operations is a success. The company has received numerous prestigious praises and feedback from its clients. Some of the valuable feedbacks are as follows:   

“Primo Dialler offers the best dialler solution we have used. It's very reliable, easy to use and very customisable to meet the company's needs. Most technical queries are resolved in the 1st call but always in-line with the timescales agreed. The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider). I have no hesitation in recommending Primo Dialler to anyone looking for hosted dialler.”  

 – Capterra Review – Stu C., Managing Director  

“From my inquiry on a Sunday afternoon, to our free trial with great support, to our implementation to go live, these guys have been on top of our inquiries, more than willing to help. Our account manager checks in often to see how we are, and I believe he sincerely cares. I've already referred them to two other companies and will continue to do so. Their pricing is great and upfront. No tricks, just treats :)   

– Capterra Review, Selena L. Call Centre Manager  

 

A Look Ahead into the Future  

As an aftermath of the Coronavirus, Primo Dialler can see a shift of telecommunications companies looking to implement a remote working strategy. Not only to protect them from similar situations but to also allow agents who have performed equally well the opportunity to work from home. By using Primo Dialler, call centres can add another layer of protection by having its mobile-friendly software and Android app available instantly. The company is one of the first dialler companies to provide a mobile app for its customers, showing a strong sense of dedication to move quickly within the industry.