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Post-Budget Review by Suman Reddy Eadunuri, MD, Pegasystems India

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“The government has given fair impetus to the technology sector, and indicates its commitment to use technology as a platform to build a Digital India that reaches every citizen, by transforming 1 lakh villages into Digital Villages.

Focusing on AI in two consecutive budgets, the announcement of a national centre for AI supported by Centres of Excellence in 9 priority areas conveys how important this key technology is for the government, as the country aims to become a $5 trillion economy in the next 5 years. This furthers the announcements in AI investments and institutions made in 2018 which expands the scope of research and collaboration. However, the industry is looking to understand how these institutions are creating a favourable environment to foster entrepreneurship or AI research, and how the investment is creating on-ground impact, helping enterprises and deep-tech startups to create market value. The national AI portal is a good move to facilitate the vision of Minimum Government, Maximum Governance as part of Vision 2030, being a catalyst for emerging technologies, and a platform to unite the efforts of a massive institution like the central government.

The emphasis on increasing tax-paying base, and reducing tax burden on middle class, in addition to GST show the government’s overall commitment to plug leakages and improve tax collection processes. The reform of the tax environment shows rapid strides towards efficiency and transparency. Given the interim nature of this budget, expectations around corporate tax, Place of Effective Management and skilling involvement in the IT sector have been missed.  We are hoping the full-fledged Budget in July will address key expectations and boost the output of the industry.”

 

About Pegasystems 

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and Digital Process Automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

 

About Suman Reddy:

Suman Reddy, the Managing Director and Country Head at Pegasystems India, has been the reason behind the team which develops world-class solutions for the global CRM behemoth that helps Fortune 500 companies grow closer to their customers. He has led Pegasystems India on an explosive growth path over the past 10 years. He built the centre from the ground-up, with 4 team members, to 1500+ employees today, across Hyderabad and Bangalore. His team comprises of software developers, almost 80% of the company’s global R&D strength, and more than a third of the company’s global workforce (4500+). Suman has been pivotal in growing the company’s revenues from 100 million USD to around 880 million USD revenue over the past 10 years.

Suman has been pivotal in growing the company’s revenues from 100 million USD to around 750 million USD revenue over the past 10 years.

Known for his strong business acumen and leadership style, Suman has spoken at some of India’s biggest tech events, like NASSCOM’s Big Data and Analytics Summit 2016. He is a member representative for Pega at NASSCOM, CII, YPO, HYSEA and TiE, and is invited to comment as a technology thought leader by the government and media, on key issues affecting the industry and economy.

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Business

FSS Launches ‘FSS Voice Commerce’: The Next Wave Of Friction-less Banking

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FSS (Financial Software and Systems), a global payments technology company, has launched FSS Voice Commerce, a real-time voice banking platform that offers customers, meaningful, contextual and personalized banking interactions. Enabling banks to deepen customer engagement via conversation-led banking and deliver interactive service experiences to its customers, FSS Voice Commerce is set to take friction-less banking to the next level.

FSS Voice Commerce uses machine-learning language processing techniques for analysis and synthesis of language and speech to deliver personalized service experiences. Furthermore, with ML capabilities embedded into the solution, consumer patterns will begin to emerge and result in insight-led banking and personalized customer experiences. At the backend, FSS Voice Commerce interfaces with any retail banking system to provide real-time information of accounts and balances, thereby enabling delivery of a unified and seamless omni-channel banking experience.

FSS Voice Commerce supports an extensive set of 200 transactions, enabling seamless 24/7 secure access to a broad range of financial banking services such as fund transfers, bill payments, card controls and non-financial transactions such as service requests, like ordering for a cheque book, new credit / debit card and loan request.

Instances of use-cases include:

  • Drive Sales: Based on the recommendation engine and by transaction analysis, banks can craft a personalized offer to customers. E.g. special interest rates for fixed deposits, eligibility for personal loans etc.
  • Customer Support: Instead of customers reaching out to support centres of the banks to raise the services request, the customer can just log in to Alexa to raise the service request which will land on the bank CRM system to facilitate the customer request.
  • Lead Generation: Generate customer interest towards respective banking products/offers/cash backs through an advertisement.

All financial transactions initiated are completely secure. FSS Voice Commerce supports out-of-band multi-factor authentication including one-time passcodes and biometrics, to maintain the integrity of the transaction ecosystem and prevent fraud.

Speaking at the launch, Suresh Rajagopalan, President FSS, Retail Payments, said; “Voice is fast becoming a preferred medium of transaction among digitally connected customers and millennials. FSS Voice Commerce extends an all-encompassing personal assistant that can enable customers to conduct banking transactions as well as shop and make payments. The intersection of voice and commerce will provide banks a powerful new way to embed themselves deeper into their customers’ lives and deliver contextualized services experience tailored to their lifestyle.”

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Airtel and Cisco announce strategic alliance to bring advanced connectivity solutions to enterprise and SMB customers

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Airtel to offer Managed SD-WAN and Cisco Webex solutions to Indian enterprises and SMBs

New Delhi, April 15, 2019: Bharti Airtel (“Airtel”), India’s leading telecommunications services provider, and Cisco today announced an alliance to offer advanced networking and connectivity solutions to enterprise and SMB customers in India.

India, which is the fastest growing major economy in the world, is seeing strong growth in demand for next-generation connectivity solutions.  As businesses tap digitization for enhanced agility and growth, this partnership will leverage Airtel’s deep customer relationships and network to offer highly secure and cutting-edge digitization technology from Cisco in India.

As part of the partnership, Airtel will offer Managed Software-Defined Wide Area Network (SD-WAN) services in collaboration with Cisco. Built on the Cisco-Viptela platform, Airtel’s Managed SD-WAN service will provide real-time analytics and in-built security.  This solution will also have a centralized policy, and a management controller that will provide customers with a clear view of data flows across their networks and enable them to optimize data traffic to suit their business needs.  The fully managed, resilient and dynamic central platform will help businesses reduce networking capex and lower migration issues during the transition of applications and data to the Cloud.

Airtel will also offer the Cisco-Webex service as a one-stop destination for all their conferencing and collaboration requirements. With the Webex platform, Airtel customers will be able to collaborate across multiple audio and video platforms and devices, enabling them to connect seamlessly with remote offices, clients, customers, and employees.

Ajay Chitkara, CEO – Airtel Business said, “We are delighted to announce this alliance which further strengthens the deep relationship we have with Cisco. Digital India has opened up a huge residual opportunity to help businesses in their digital transformation journey and achieve the next level of growth. We look forward to working closely with Cisco to bring best-in-class digitization and collaboration solutions to customers and consolidate Airtel’s leadership position in the Indian B2B segment.”

Sameer Garde, President, Cisco India & SAARC said “Airtel is well positioned to offer next-gen digitization solutions to enterprise customers in India and meet the quality of service expectations.  We are excited to partner with Airtel; this not only reinforces our existing relationship but also highlights Airtel’s commitment to offering a flexible, highly secure and reliable digitization and collaboration solutions to their customers.”

Airtel Business serves over 1000 global enterprises, 2000 large and 500,000 medium/small businesses across India. Airtel is India’s leading and most trusted provider of ICT services with a diverse portfolio of services to enterprises, governments, carriers and small and medium business. Along with voice, data, video, and conferencing solutions, Airtel also provides network integration, cybersecurity, IoT, cloud, data centers, managed services, enterprise mobility applications and digital media to enterprises in India and across the world.

 

For more details, log on to www.airtel.in/business/b2b/sd-wan

 

About Bharti Airtel Limited

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 403 million customers across its operations at the end of Dec 2018. To know more please visit, www.airtel.com

 

For further information please contact:

Ashwani Gupta/Neha Koli
+919818745476 / 9717621084
ashwani@kommune.in  / neha@kommune.in

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Business

Manufacturing Industry Resonating with Exponential Technology Acceleration for Growth

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The manufacturing industry is centered where the changes are unpredictable due to the unusual process from the industrial age to the information age. The manufacturers that will prove best able to capture value amid this process will be those who can best manage complexity and enhance flexibility.

Maximum count of manufacturing operations, including small and medium-sized businesses and Fortune 500 companies, this post considers the necessity of modern manufacturing operations and the role of software in answering the requirements. The new-age manufacturing operations, where hundreds of individual workers communicate with global supply chains and automated equipment to produce the products we are aware of, is an adaptive and complex system.

The fact releases that the operation is full of decision makers at an intelligence: from the associates tasked with performing the work, to the skilled engineers who compulsorily ensure its continued operations. Each of these decision makers constantly come up with new information from their surroundings and adapts their behavior to attain their objectives. In this sort of complex system, shifting conditions in the operations can have a non-linear impact on production.

How many variables can be solved?

Every manufacturing operation can be refined to a sequence of actions that each add incremental value to a product. Roles like industrial, quality, processing are functioned to try to find the optimum state that balances throughput with market demand while incurring as few operational expenses as possible.

Considering the key insight behind it was in balancing resources evenly over a particular segment of the value chain. The assembly line allowed for maximum throughput while minimizing the possibility of human error by narrowing the scope of any individual’s work. Each worker did more, faster, while simultaneously requiring less training.

Moreover, the assembly line notion of manufacturing works better when the inputs and demands of the system are knowable and static. The most efficient operations are the particularly best-executed system in place.

So where is manufacturing tech going?

Manufacturing tech is escalating at an exponential rate. Moreover, modern manufacturing operation holds a complex functionality. As this industry faces some unusual challenges which arrive in unexpected ways can have non-linear consequences on cost and production. Getting on to understanding the individual parts can create confusion, but, intelligent decision makers can gain new information and can constantly work on improvising their solution in response to their shifting environment.

To manage the complexity of modern manufacturing system, a new-age software has introduced for better equipping the people in the center of the manufacturing operations. However, manufacturing engineers are allowed the ability to execute solutions to problems and measure their impact.

In this current scenario, the manufacturers that have the ability to manage complexity by embracing technologies that encourage decentralized decision making will have a sustained competitive advantage over the industry.

The necessity for a layer of connective tissue on the shop floor to manage the capture and dissemination of critical production data is not a novel concept. The leading name attributed to this layer in the manufacturer’s IT stack is a Manufacturing Execution System (MES).

Manufacturers adopt an MES with the hope of increasing the efficiency of their operation and better controlling the production process. The vision is a centrally-architected optimized state for manufacturing operation, which is executed top-down.

This system holds an approach to understand and optimize the entirety of the manufacturing operation at the time of design. The complexity is built on a foundation of rigid data models that require a software engineer to understand and navigate.

The changes are unavoidable when these systems are deployed to the shop floor and confront the realities of production. However, these changes have to be promptly managed through the IT team or a third-party software provider and executed by a software engineer who probably has detailed knowledge about manufacturing.

Discussing the process, it is slow, expensive and endless. The day-to-day operation continues to adapt in response to its shifting environment, more changes must follow. The manufacturing engineer tasked with keeping the operation running, it is more effective to revert to paper-based workarounds rather than waiting months to cement a new update to the software solution of choice.

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