We don’t need to tell you how important customer service is right now. Every business is competing twice as hard to stay afloat while we ride out the pandemic, and any steps that we can take towards improving the quality of our service makes a huge difference. One of the key factors in customer service for any business is packaging and delivery. You want to know that your products get where they need to go safely, securely and in a way that is aesthetically pleasing. Here are a few tips to help you improve yours.
Reduce Waste Packaging
The pandemic may have dominated the news cycle in the last year and a half, but if there’s one thing that is coming up close behind it, it’s climate change. We have all seen the devastating reports from the world of flooding, wildfires and other extreme weather events, and we all need to be doing our part. One of the easiest ways that we can cut down our own carbon footprint is by reducing the amount of waste packaging that we use.
Consider investing in automated packaging machines that can more neatly package items and use recyclable packaging materials where you can.
Keep Your Packages Secure
There’s nothing worse for a customer or client than receiving a damaged package. It is not just disappointing for them; it also severely damages your chances of getting their repeat business. That is why it’s so important to take steps to ensure that your high-end and delicate materials are packaged securely and kept protected while they are in transit. But there is no reason why your products should not be showcased even as they are being kept safe.
Paper and plastic banding is a great way to look after your packages while making sure that your branding remains visible. Paper banding machines are available in a range of different models from Felins. Felins is committed to customer service and sustainability.
Find A Delivery Option That Won’t Let You Down
Delivery can be a nerve-wracking stage of the customer satisfaction process as it is often the element that is out of your control. You are entrusting your delivery partners to be as good as their word and get your packages to their destination in a safe and timely fashion. During the pandemic, the US Postal Service had real difficulty fighting mail delays. When things go wrong, the customer probably won’t blame the delivery company, they may very well blame you. That is why it is so important that you take the time to do your research and find a delivery company that keeps their promises.
If you are delivering to local destinations, look for a firm with a history in the area that can guarantee their timed delivery options. If you are going national or international, look for reviews and other online feedback and talk to the company in question to see if they have handled similar businesses before. See if they offer live delivery updates for you and the recipient and find out what they offer in case of a problem.
