How Insurance Companies Providing Payment Assistance During Covid-19?

The world is currently caught under the outbreak of Covid-19, fearing businesses across diverse industries and continuously contracting people’s lives. In such a situation, several insurance companies now have come forward with specific Covid-19 plans to cover death claims caused by the virus. On the other hand, people may affect financially by the outbreak and can’t able to pay their monthly insurance bills. In this case, some companies are helping people with payment during the current situation, providing payment assistance for their monthly insurance bills.

Here are some insurance companies that may provide payment assistance during this troublesome condition.

CNA Financial

In the time of crisis, CNA continues serving the needs of its agents, brokers and policyholders, while maintaining the safety and well-being of the customers and colleagues. The company is working steadily as its colleagues are now working remotely, giving priority to remain available and deliver a consistent level of service to help customers to continue business during Covid-19. CNA has suspended all policy cancellations for nonpayment until June 1, 2020.


For its policyholders that are unable to make a payment due to Covid-19, GEICO has paused cancellation of coverage due to non-payment and policy expiration until April 30, 2020. The company is also dedicated to working with customers, including flexible payment plans and/or special payment plans once normal billing resumes.


MetLife is committed to protecting the health and well-being of the clients, customers, and employees it serves, even during the pandemic. The life insurance company has extended its grace period for people to make late payments without losing coverage. If anyone’s grace period was previously less than 60 days, it will be extended up to 60 days. Conversely, if someone’s grace was longer than 60 days, it will keep the favorable grace period.

Liberty Mutual

Ranked 75th on the Fortune 100 list of largest corporations in the US, Liberty Mutual has empowered its employees to work with each individual customer to deliver the personalized support they need. The company is extending payment dates and waiving fees for auto and home insurance customers who have been impacted by the coronavirus. Currently, Liberty Mutual has stopped all in-home damage inspections, except emergency situations, such as water damage with an active leak or threat of mold, to evade having employees entering homes.


USAA has announced to pause late fees and policy cancellations due to non-payments on USAA Auto and Property Insurance coverage until June 17, 2020. For members who have USAA Medicare supplement plans, the company will reserve or reimburse deductibles and co-payments for coronavirus-related testing received since February 4, 2020.

Progressive Corporation

In such a crisis, Progressive has made its coverage and payment methods a lot easier. If a person is not able to pay the insurance bill, the company has suspended late fees from April 1 and hold off on canceling or non-renewing any active policies due to non-payment until May 15, 2020. For billing leniency, the company says customers will continue to receive bills as the system is struggling to catch up with requests. However, Progressive encourages its customers to make a payment if possible. Meanwhile, automatic payments will continue to go through unless customers will not pause manually.

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