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General Insurance firm HDFC ERGO has teamed up with Google Cloud to create Generative AI Hub

HDFC ERGO General Insurance, a leading private sector general insurance company in India, has set up a Centre of Excellence (CoE) for generative artificial intelligence (AI) to enhance its digital strategy. HDFC ERGO said in a press release that it will work with Google Cloud to use Generative AI to create innovative solutions that offer hyper-personalized customer experiences.

"As a 'digital first' organization, HDFC ERGO believes that generative AI holds the potential to unlock significant untapped opportunities in the insurance sector, aligning with the regulator's vision of 'Insurance for All by 2047'," stated Sriram Naganathan, the Chief Technology Officer (CTO) of HDFC ERGO General Insurance.

"Our partnership with Google Cloud further reinforces our commitment to providing enhanced customer experiences by adopting new technologies. The new CoE will enable us to explore new dimensions of hyper-personalization, playing a pivotal role in reaching out to new customer segments."

The generative AI CoE will help HDFC ERGO create innovative products and services, improve existing processes, and reduce costs. The CoE will also provide training and upskilling opportunities to employees, enabling them to keep up with this fast-changing field of AI.

Google Cloud will help HDFC ERGO set up best practices and guidelines to ensure their developers use Generative AI responsibly and ethically.

"We will bring the power of Google Cloud generative AI to HDFC ERGO, enabling them to deliver superior services to their customer base and accelerate the adoption of AI technologies for better outcomes," stated Bikram Singh Bedi, the Managing Director of Google Cloud India.