Software robots

Humans and robots! Aren’t they contradictory terms? Yes, they are. Over the past couple of decades, the domination of technology has raised many questions. One of the biggest doubts among employees is ‘will robots take over human jobs?’ Although some try to convince that robots will only help human workers and won’t replace them, people still feel insecure about robotic process automation. But as automation takes centre stage, humans and robots are moving towards a future where they both can comfortably coexist and rely on each other. As a result, it is found that software robots can work alongside humans to unravel a better collaborative future.

Software robots are artificial intelligence and robotic process automation-powered systems that run on host devices rather than existing as standalone machines. They coordinate with human employees and automate lengthy and labour-intense manual jobs. For example, virtual assistants and chatbots are some form of software robots that could help people ease their burden. With the help of robotic process automation, software robots can take part in repetitive works, allowing human employees to be more productive and engaging. But very often, human workers were deceived by the concept of lightening their pressure. Once a better automatic solution comes in, organizations show the exit door to employees. But software robots are here to rewrite history. Employees use computers or smartphones to streamline their routine processes. As a replacement, software robots can work alongside humans and automate repetitive tasks.

To put a software robot into action is not as simple as it sounds. First, companies should adopt modern robotic process automation platforms and tools and educate software robots about the engagement programs in the company. When the robot better understands the circumstances, it becomes a perfect partner to a human employee. According to an IDC report, workers are also open to this type of personalized assistance. Among the 250 respondents, all staff workers, at least 250 were open to having a software bot assistant. In contrast, 58% of the decision-makers surveyed disagreed with the proposition that there would be benefits to using bots across their workforces, with just 42% thinking it would be beneficial. Whether we agree or not, employing software robots to co-exist with human works has its own kind of benefits.

Streamlines Repetitive Tasks

Humans are stuck in repetitive tasks. For example, if an employee is engaged in logging into a website to upload files or collect data on a daily basis, it can easily be automated through software robots. By assigning software robots to do the work it can automatically log into the website, navigate through several pages, enter credentials, download files, and notify humans once the work is done. Similarly, many of their routine processes can be automated.

Attends to Customer Queries

For many years, call centre customer service was ruled by human employees. But when digital models took over the data entry and recording works, there existed a void between machines and humans. When consumers made a quick call to know the status of their product or wanted to file a complaint, workers struggled to get their hands on data in real-time. Fortunately, with the help of RPA bots, employees can easily access ad update information, which could eventually unfold the best possible service. 

Redirects Human Resource Worker to Carry Out Better Training

Human resource employees are multi-taskers who go through applications, filter eligible candidates, schedule interviews, recruit them, and train them once they start working. They are often expected to bring up new joiners with a top-notch training sense. Unfortunately, human resource employees are already entangled in paper processes. With the help of software robot, this lengthy document processing can be shortened. When a staff joins the company, he/she will fill out a form that is automatically synced with other forms asking for the same information.