Digital transformation

Over the past decades, digital transformation has been one of the top priorities for business leaders to overcome current complexities and meet market demands. The Covid-19 pandemic accelerated the rate of digital transformation in businesses. This change, switching everything online, has transformed customer behavior. Digital transformation has opened unprecedented opportunities in the most uncertain times.

But these transformations and changes have been limited to those of us who have desk jobs. Around the world, approximately 80% of the workforce is deskless, and many are still left behind. Organizations are trying to embrace digital technology for their workforce for enhanced safety, quality, and productivity. However, they struggle with realizing the true potential of an organized and connected workforce. 

The deskless workforce is always mobile and can often feel disconnected from the rest of the organization. They communicate with each other via text, phones, or video calls, but nobody will find them checking their e-mails. Providing a detailed description of their fieldwork via mail or through any other sources might prove more convenient. The ways these workers receive their information highly affects their performance.

The Changing Working Conditions of the Deskless Workforce

The labor market is rapidly changing. Jobs, which are generally knowledge-driven, will not require in-job traditional training or skills to be developed. With the current joining the global workforce, traditional business systems need to change and invest in new ways to retain more employees. 

Currently, the industry is witnessing a democratization of knowledge and training on-demand, along with the rise of a collaborative working environment. Implementing technology can bridge these gaps and find effective ways of sharing information among employees and employers. Early investment in these technologies can help companies leverage the modern workforce and gain a competitive edge in the market.

Why deskless workers must be included in the digital transformation strategy?

The Covid-19 pandemic has forced almost all the companies around the world to change their digital transformation strategies to suit the current working conditions and meet market demands at the same time. Even though most of the crucial decisions are undertaken by management executives, deskless workers are currently getting attention from their recruiters. 

Companies are investing in deskless technology and implementing connected worker platforms to ensure that the workforce is truly benefited from these new technologies. Companies need to understand that deskless workers are frontline employees who drive productivity and contribute efficiency in business operations.

The Rise of Connected Worker Platforms

Connected worker platforms have become important for organizations that are looking for continuous improvement in services to reach global standardizations and stabilize their workforce. These platforms enable a modern collaborative working experience to optimize the daily responsibilities of the employees. CW platforms ensure quick and easy sharing of process workflows across different departments of the company through seamless authoring of rich, interactive SOPs, and evident work instructions. 

A no-code authoring platform can configure workflows and procedure documents according to the job requirements. It provides powerful and easy building blocks to create powerful solutions and ensures greater ROIs. 

Creating a collaborative working environment could massively benefit the company. Deskless workers can face issues while entering a new working environment with no clear instructions in the beginning. The ability to communicate and collaborate with them will not only increase their productivity but also the organization’s.