Customer service software tools

Excellent customer support has always been at the heart of business operations. After the outbreak of the Covid-19 pandemic and the lockdown that followed, businesses rapidly moved their routine working to online modes. Even small businesses and companies that never imagined adopting technology embraced artificial intelligence to leverage better customer service. Soon, they came to know that managing customers through remote modes without directly connecting with them involves many troubles. Businesses had to step up and accelerate their customer support strategy. Fortunately, customer service software tools come to their rescue. Customer service software defines any program that helps organizations provide assistance and advice to the people who buy or use their products. Using customer service software tools and apps can help your business meet the demands of customers in unprecedented times and helps achieve a positive reputation. Customer service software tools leverage a ticketing system where service agents can track, prioritize, manage, respond to, and resolve customer queries or employees request on a vast scale. If you are wondering what is the right time to employ customer service software tools for your business, then do it immediately. IndustryWired has listed the best customer service software tools and apps that organizations can leverage to drive business growth.

Top customer service software tools and apps

Hootsuite

Hootsuite is a social media management platform that covers almost every aspect of a social media manager’s role. In a single platform, users will be able to do multiple tasks like curate cool content and schedule posts. Hootsuite also leverages a variety of plans including single user plan and customized enterprise account from which users can choose according to their needs. Besides, the social media management system also helps users monitor what people say about their brand or business and helps them respond instantly.

Hubspot

Hubspot is an inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers. By using Hubspot tools, users can host web and landing pages, create blogs and email sequences, and manage interactions with their leads and customers. Meanwhile, they can also analyze the success of the campaign and track user behaviour. The platform works to unite the ecosystem of software, education, and community to help the business grow better every day. Launched in 2006, Hubspot aids organizations to leverage their inbound marketing strategies.

Sprout Social

Sprout Social is a social media management platform that allows users to build and grow stronger relationships on social media pages. Frequent users often praise the app’s well-organized dashboard that outperforms others. Sprout Social separates subject matter into six distinct areas namely messages, tasks, feeds, publishing, discovery, and reports.

LivAgent

LivAgent helps companies deliver great customer service through various support channels like Voice, Email, Live chat, Facebook, Twitter, and Contact forms. The platform is an exceptional and user-friendly customer service software option that takes customer service as seriously as your company does. Founded in 2004, LivAgent is dedicated to creating affordable, functional, and helpful software to address evolving customer’s needs.

Help Scout

Help Scout offers a help desk invisible to customers that aid companies to deliver outstanding customer support. The company envisions empowering businesses with tools that serve people in the most human, helpful way. Founded in 2011, Help Scout is spread across 140 countries and supports over 7,000 businesses, starting from small businesses to high-growth start-ups and non-profits.

Zendesk

Zendesk is a cloud-based customer service platform that is designed to improve communication between the company and its customers. The platform aims to help support, sales, and customer success teams engage with their customers better. This means users can pay for fewer tools and keep all their customer data in one place. Zendesk software is powerful and flexible and scales to meet the needs of any business.

Olark

Olark is a live chat platform that enables businesses to talk to customers browsing their websites. The platform helps users track leads, drive sales, increase conversions, and provide great customer service. Olark also leverages users with data and metrics on chat volume and agent activity, as well as detailed transcripts of every conversation that takes place.