Technology

Consumers notice the many ways that technological breakthroughs make their lives easier. What many observers overlook is how fresh tech developments impact the other side of the commercial equation, namely the training of employees who interact with customers and clients every day of the year. In the finance sector, the use of virtual customer software has led to shorter training programs and more informed workers. AI (artificial intelligence) dash cameras in transportation fleets have revolutionized the way in which supervisors work together to deliver goods on time and achieve excellent levels of overall safety.

Virtual Customers in Banking & Finance

The finance industry has undergone profound changes in the past decade. Customers have nearly completed the transition to 100% online banking and account management, and nearly all new clients are accustomed to dealing with chat robots, voicemail systems, email alerts, and text communication. The days of in-person banking and financial management are ending. That means a much higher level of efficiency for managers who oversee customer accounts and handle service requests from account holders.

But what about the employees who need to be trained to use the latest systems and software? For financial and banking industry management teams, tutorial modules for new hires deliver excellent results. The latest versions of the training software can simulate phone calls, texts, and other messages from customers. The trainees have access to resources for solving challenges and can put the whole interaction on pause while they take time to learn about the correct procedure for resolving the queries.

Because the training software works with AI-enabled technology and neural networks, it can fashion every lesson to the specific learner and optimize outcomes based on past performance. In the airline industry, flight simulators have long been a staple of the training regimen for future pilots. Today's units come with realistic sounds, movements, and visual scenes that give trainees a better taste of what it's like to fly a real jet. Consider the following ways that sophisticated technology speeds up the learning process for workers in several industries.

AI Dash Cameras for Transport Fleets

Fleet managers have their hands full, making sure goods reach their destinations on time and in one piece. But they're also responsible for helping their companies' other supervisors train new drivers. During the past decade, transportation firms have discovered that the best way to bring in and train team members is to install AI-enabled dash cameras in every one of their fleet vehicles.

Not only do the sophisticated cameras detect relevant incidents in real time, but they also serve to let office-based supervisors deliver coaching and advice directly to drivers who are on the road. One benefit of the practice is enhanced safety for new and experienced drivers. Additionally, AI dash cams contribute to lower operating costs and higher profits from routine fleet operations at every stage of the delivery process.

Next-Gen Flight and Driving Simulators

Some of the most sophisticated technology in current use is employed by airlines and driving instruction centers. In the former, pilots-in-training sit inside pods that are indistinguishable from authentic cockpits, complete with control panels, seating arrangements, windows, and a fully realistic feeling of an airliner in motion. Augmented by in-person instruction, the simulators can shorten the time it takes for a pilot to qualify for certification by many months.

In the commercial driver instruction industry, prospective truck and bus operators spend several weeks in simulators to get a feel for what it's like to operate an 18-wheeler in actual conditions. Of course, the units are stationary machines designed to replicate the feel, look, and sound of real buses and trucks from the driver's point of view. As with the airline simulators, future drivers supplement their early training with on the road instruction from an experienced operator.