Contact Center

Aceyus is a leader in the customer experience platform space with the foundation of contact center data at its core. The company aims to provide better customer satisfaction, omnichannel data, and employee engagement, by integrating a number of other systems.

Aceyus's mission is to help people develop the insight to tell stories and use data for the greater good. The main objective is to become the premier leader in customer relationship analytics by providing innovative products and superior services. Since its inception, Aceyus hasaimed to provide the value and insightneeded so thatevery customer is willing to be a reference. The company commits to this goal even today as it did 18 years ago. Aceyus's collaborative culture allows its valued associates to experience a high degree of personal satisfaction and professional growth.

An Exemplary Leader

As the Co-Founder and CEO of Aceyus, Mike Ary sets the standard in the company by demonstrating his belief in the company's core values synonymous with the way he lives his life. He takes time to understand the needs and challenges faced by the company its customers, and the overall marketplace. Just like one of the core company values is to 'Be Nice,' Mike is kind to everyone he meets.

Addressing the Changing Industry Demands

Aceyus works closely with several State and Government agencies, including the State of Missouri and the IRS, to help them innovate the way they serve the country. This includes designing new metrics to understand the story of why, where, and how COVID continues to impact with spikes in demand. Even during the times of "normalcy," the company takes much pride in helping its customers operate more effectively and efficiently as well as uncovering useful, actionable data to improve employee and customer experiences.

Seeking Modern Technologies to Propel Innovation

Speaking on the influence of modern technologies, Mike says that in today's world, more data is been captured than ever before, so much in fact that majority of businesses are not able even to process or access 99% of it. 

The good news is, however, by employing AI and machine learning, Aceyus gains valuable insights intothe customer journey providing a more complete picture than ever before. Increased reliance on these technologies, lets the company to be capable of being more proactive in providing insight into commonly asked questions through text, email, and website content. Though phone interactions still are the most common method of customer engagementswith businesses, chat, text and email communication continue to increase from year to year.

Innovating through Key Partnerships

Mike believes that opportunity is the mother of innovation as much as necessity is the mother of invention. He asserts that companies are growing forward by positively disrupting their industries. This is because they see disruptions as opportunities rather than deeming them as desperate situations that require change. 

To imbibe innovation, Aceyus has partnered with some exceptional companies, like T-Mobile, Marriott, UPS, and Expedia, to name a few.The company values T-Mobile as its great partner and considers itself  fortunate to having worked with them on their Team of Experts program. This initiative involves putting the customersinterests first by developing new ways of determining success that hadn't previously been considered standard performance metrics, including First Call Resolution, number of transferred calls, and internal promotion rates, to name a few.

Navigating Challenges through Customized solutions

According to Mike, the contact center industry has mostly remained the same for the last 30 years. Although there have been few changes with adjustments along the way, for the most part, the industry has not seen a major disruption until now. Contact and Call Centers have always been thought of as cost centers while Mike believes that these contact centers are data innovation centers. 

Trying to take the lead in changing the way most companies have historically categorized this industry doesn't happen overnight, in a week or even a year. However, Mike is confident that with its unwavering knowledge of the actual impact, Aceyus can improve the way customers run their business. At the same time, the company continues its vigilant quest to tell that story.

Awards and Honorary Achievements

Aceyus strives to innovate in the contact center industry, develop best-in-class products and services, and be recognized as a leader in the customer experience landscape. Some of the awards the company has received that align with its values include winning the Contact Center Software Product Leadership Award from Frost & Sullivan. Besides, Aceyus has recently been ranked atop the list of top 50 Call Center Software published on the SupportBee.

Insight into Future Endeavors 

Aceyus has been developing new cloud-based products that are designed to continue improving customer data analysis with more robust, faster, and visually appealing dashboards and reporting for large enterprise businesses.

The company is really excited about is the launch of new cloud-based products that are designed for small and medium-sized businesses at price points they can afford. Aceyus will continue innovating ways to help enterprise businesses and is expanding the benefits of its product to a much larger collective audience.