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25% Indian companies are still apprehensive about using technology in HR: TimesJobs survey

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Rapid technological advancements in HR are making a wave globally but in India, almost one-fourth HR managers are still uneasy about this change. This and more related facts surfaced from a new survey conducted by TimesJobs.

Increased use of technology in HR, especially in the recruitment process, is helping Indian companies gain competitive advantages by hiring and retaining the right talent. A new study by TimesJobs reveals that nearly 75% of HR managers are using technology to improve HR practices, but a staggering 25% are still not keen to switch over to using technology in HR.

Out of the 75% respondents who voted ‘Yes’, about 30% of respondents said that technology has centralised HR processes. Another 20% said that the use of technology has led to better data management and 19% said it has increased productivity. Approximately 26% of employers said that technology has improved their talent acquisition processes and 5% said that they reduced the cost of HR operations to a great degree by employing technology.

Out of the 25% who confessed being uncomfortable to use technology in HR processes, about 18% said that their company wasn’t giving up on the traditional practices. Another 22% hiring managers were hesitant to use technology in HR because they failed to adapt to new technologies earlier, and 11% respondents said that the reason for no interest in technology was because tech overhauling of HR process is expensive. As many as 48% of respondents considered all the above factors responsible.

The adoption of technology and tools in HR
From posting a job vacancy to sourcing candidates, several areas in the human resources function have become digitised. Participants in this TimesJobs survey were asked if they were using any specific tool for job postings and more than 63% respondents acknowledged to doing so. Only 37% respondents said they did not use any such tool.

Approximately 61% hiring managers claimed that they were using specialised technology and tools for sourcing candidates. About 38% respondents were still not using any tools for their talent sourcing needs.

Impact of tech in HR and the future

To understand the impact of tech in HR, TimesJobs asked employers about the on-going changes in the hiring processes. 23% employers said that the use of technology in HR has increased profitability and made the HR processes less time-consuming. About 14% said that it has increased the productivity of their existing employees.

TimesJobs survey respondents were asked about their vision of the HR domain in the coming years. According to 36% of respondents, the HR industry will become more ‘pioneering and personalised’ in the next five years. For 29% of respondents, the industry will become more ‘reactive and procedural’ in the future. About 19% envision the future years will be more ‘cultivating and empowering’; because 16% perceive the future to be more ‘functional and fragmented’ for HR domain specifically.

Ramathreya Krishnamurthi, Business Head, TimesJobs & TechGig said, “I’m excited to see that 75% of respondents in our survey have shown a keen interest in using technology in HR processes. Technology expedites the recruitment processes and delivers cost-saving advantages to a company. HR managers are now becoming partners in the overall business growth and hence are exploring new-age solutions to boost their work and operations.”
About TimesJobs:
TimesJobs is a platform to help competent professionals enhance their career growth. With over 25 million registered jobseekers across the board and more than 60 million-page views every month, it is the most preferred career portal among ambitious and talented professionals who want to make smarter career decisions that accelerate their career progression.

Media Contact Details
Neha Singh Verma, TimesJobs, ,9999652048 , neha.verma3@timesgroup.com

Business

FSS Launches ‘FSS Voice Commerce’: The Next Wave Of Friction-less Banking

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FSS (Financial Software and Systems), a global payments technology company, has launched FSS Voice Commerce, a real-time voice banking platform that offers customers, meaningful, contextual and personalized banking interactions. Enabling banks to deepen customer engagement via conversation-led banking and deliver interactive service experiences to its customers, FSS Voice Commerce is set to take friction-less banking to the next level.

FSS Voice Commerce uses machine-learning language processing techniques for analysis and synthesis of language and speech to deliver personalized service experiences. Furthermore, with ML capabilities embedded into the solution, consumer patterns will begin to emerge and result in insight-led banking and personalized customer experiences. At the backend, FSS Voice Commerce interfaces with any retail banking system to provide real-time information of accounts and balances, thereby enabling delivery of a unified and seamless omni-channel banking experience.

FSS Voice Commerce supports an extensive set of 200 transactions, enabling seamless 24/7 secure access to a broad range of financial banking services such as fund transfers, bill payments, card controls and non-financial transactions such as service requests, like ordering for a cheque book, new credit / debit card and loan request.

Instances of use-cases include:

  • Drive Sales: Based on the recommendation engine and by transaction analysis, banks can craft a personalized offer to customers. E.g. special interest rates for fixed deposits, eligibility for personal loans etc.
  • Customer Support: Instead of customers reaching out to support centres of the banks to raise the services request, the customer can just log in to Alexa to raise the service request which will land on the bank CRM system to facilitate the customer request.
  • Lead Generation: Generate customer interest towards respective banking products/offers/cash backs through an advertisement.

All financial transactions initiated are completely secure. FSS Voice Commerce supports out-of-band multi-factor authentication including one-time passcodes and biometrics, to maintain the integrity of the transaction ecosystem and prevent fraud.

Speaking at the launch, Suresh Rajagopalan, President FSS, Retail Payments, said; “Voice is fast becoming a preferred medium of transaction among digitally connected customers and millennials. FSS Voice Commerce extends an all-encompassing personal assistant that can enable customers to conduct banking transactions as well as shop and make payments. The intersection of voice and commerce will provide banks a powerful new way to embed themselves deeper into their customers’ lives and deliver contextualized services experience tailored to their lifestyle.”

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Airtel and Cisco announce strategic alliance to bring advanced connectivity solutions to enterprise and SMB customers

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Airtel to offer Managed SD-WAN and Cisco Webex solutions to Indian enterprises and SMBs

New Delhi, April 15, 2019: Bharti Airtel (“Airtel”), India’s leading telecommunications services provider, and Cisco today announced an alliance to offer advanced networking and connectivity solutions to enterprise and SMB customers in India.

India, which is the fastest growing major economy in the world, is seeing strong growth in demand for next-generation connectivity solutions.  As businesses tap digitization for enhanced agility and growth, this partnership will leverage Airtel’s deep customer relationships and network to offer highly secure and cutting-edge digitization technology from Cisco in India.

As part of the partnership, Airtel will offer Managed Software-Defined Wide Area Network (SD-WAN) services in collaboration with Cisco. Built on the Cisco-Viptela platform, Airtel’s Managed SD-WAN service will provide real-time analytics and in-built security.  This solution will also have a centralized policy, and a management controller that will provide customers with a clear view of data flows across their networks and enable them to optimize data traffic to suit their business needs.  The fully managed, resilient and dynamic central platform will help businesses reduce networking capex and lower migration issues during the transition of applications and data to the Cloud.

Airtel will also offer the Cisco-Webex service as a one-stop destination for all their conferencing and collaboration requirements. With the Webex platform, Airtel customers will be able to collaborate across multiple audio and video platforms and devices, enabling them to connect seamlessly with remote offices, clients, customers, and employees.

Ajay Chitkara, CEO – Airtel Business said, “We are delighted to announce this alliance which further strengthens the deep relationship we have with Cisco. Digital India has opened up a huge residual opportunity to help businesses in their digital transformation journey and achieve the next level of growth. We look forward to working closely with Cisco to bring best-in-class digitization and collaboration solutions to customers and consolidate Airtel’s leadership position in the Indian B2B segment.”

Sameer Garde, President, Cisco India & SAARC said “Airtel is well positioned to offer next-gen digitization solutions to enterprise customers in India and meet the quality of service expectations.  We are excited to partner with Airtel; this not only reinforces our existing relationship but also highlights Airtel’s commitment to offering a flexible, highly secure and reliable digitization and collaboration solutions to their customers.”

Airtel Business serves over 1000 global enterprises, 2000 large and 500,000 medium/small businesses across India. Airtel is India’s leading and most trusted provider of ICT services with a diverse portfolio of services to enterprises, governments, carriers and small and medium business. Along with voice, data, video, and conferencing solutions, Airtel also provides network integration, cybersecurity, IoT, cloud, data centers, managed services, enterprise mobility applications and digital media to enterprises in India and across the world.

 

For more details, log on to www.airtel.in/business/b2b/sd-wan

 

About Bharti Airtel Limited

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 403 million customers across its operations at the end of Dec 2018. To know more please visit, www.airtel.com

 

For further information please contact:

Ashwani Gupta/Neha Koli
+919818745476 / 9717621084
ashwani@kommune.in  / neha@kommune.in

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Business

Manufacturing Industry Resonating with Exponential Technology Acceleration for Growth

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The manufacturing industry is centered where the changes are unpredictable due to the unusual process from the industrial age to the information age. The manufacturers that will prove best able to capture value amid this process will be those who can best manage complexity and enhance flexibility.

Maximum count of manufacturing operations, including small and medium-sized businesses and Fortune 500 companies, this post considers the necessity of modern manufacturing operations and the role of software in answering the requirements. The new-age manufacturing operations, where hundreds of individual workers communicate with global supply chains and automated equipment to produce the products we are aware of, is an adaptive and complex system.

The fact releases that the operation is full of decision makers at an intelligence: from the associates tasked with performing the work, to the skilled engineers who compulsorily ensure its continued operations. Each of these decision makers constantly come up with new information from their surroundings and adapts their behavior to attain their objectives. In this sort of complex system, shifting conditions in the operations can have a non-linear impact on production.

How many variables can be solved?

Every manufacturing operation can be refined to a sequence of actions that each add incremental value to a product. Roles like industrial, quality, processing are functioned to try to find the optimum state that balances throughput with market demand while incurring as few operational expenses as possible.

Considering the key insight behind it was in balancing resources evenly over a particular segment of the value chain. The assembly line allowed for maximum throughput while minimizing the possibility of human error by narrowing the scope of any individual’s work. Each worker did more, faster, while simultaneously requiring less training.

Moreover, the assembly line notion of manufacturing works better when the inputs and demands of the system are knowable and static. The most efficient operations are the particularly best-executed system in place.

So where is manufacturing tech going?

Manufacturing tech is escalating at an exponential rate. Moreover, modern manufacturing operation holds a complex functionality. As this industry faces some unusual challenges which arrive in unexpected ways can have non-linear consequences on cost and production. Getting on to understanding the individual parts can create confusion, but, intelligent decision makers can gain new information and can constantly work on improvising their solution in response to their shifting environment.

To manage the complexity of modern manufacturing system, a new-age software has introduced for better equipping the people in the center of the manufacturing operations. However, manufacturing engineers are allowed the ability to execute solutions to problems and measure their impact.

In this current scenario, the manufacturers that have the ability to manage complexity by embracing technologies that encourage decentralized decision making will have a sustained competitive advantage over the industry.

The necessity for a layer of connective tissue on the shop floor to manage the capture and dissemination of critical production data is not a novel concept. The leading name attributed to this layer in the manufacturer’s IT stack is a Manufacturing Execution System (MES).

Manufacturers adopt an MES with the hope of increasing the efficiency of their operation and better controlling the production process. The vision is a centrally-architected optimized state for manufacturing operation, which is executed top-down.

This system holds an approach to understand and optimize the entirety of the manufacturing operation at the time of design. The complexity is built on a foundation of rigid data models that require a software engineer to understand and navigate.

The changes are unavoidable when these systems are deployed to the shop floor and confront the realities of production. However, these changes have to be promptly managed through the IT team or a third-party software provider and executed by a software engineer who probably has detailed knowledge about manufacturing.

Discussing the process, it is slow, expensive and endless. The day-to-day operation continues to adapt in response to its shifting environment, more changes must follow. The manufacturing engineer tasked with keeping the operation running, it is more effective to revert to paper-based workarounds rather than waiting months to cement a new update to the software solution of choice.

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